Section services


Registered massage therapy is covered by many extended healthcare plans. The therapist issues a receipt and you submit it to your insurance company directly. All plans are different: a doctor’s note may be required for treatment to be covered by your plan. Make sure you read the fine print.

Cancellation Policy

Please allow 12 hours notice for cancellations of appointments or you will be charged half price of treatment amount. When you miss a scheduled appointment, you affect three people: yourself for missing the treatment that you need, the therapist for loss of income and the person who could have had your reserved time.


If you are a coming to see Kyley Duncan for the first time or have not been here for awhile, you will be asked to fill out some paperwork, come a few min early to fill it out.

Privacy policy

The privacy of your personal information is important to me. I am committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the goods and services I provide. This document describes my privacy policies.


Personal information includes information that relates to:

  • an individual’s personal characteristics (e.g., gender, age, income, home address or telephone number, ethnic background, family status);
  • health (e.g., health history, health conditions, health services received by them);
  • Activities and views (e.g., opinions expressed by an individual, an opinion or evaluation of an individual).

Personal information is different from business information (e.g., an individual’s business address and telephone number). This is not protected by privacy legislation.

Collection of information

We collect only that information required to provide safe and effective health care. We request that clients provide us with general and emergency contact so that we may notify of any changes of time or cancellation of appointments. We also record addresses so that we may provide information or receipts when needed.

Keeping the files

Files are kept in a secure location for 10 years after the last appointment, as required by RHPA. Client files are the property of Kyley Duncan and Balance Registered Massage Therapy. If your therapist leaves the clinic, your file will remain the property of the therapist. Once your personal information is no longer required, it will be destroyed. No information is kept electronically.

Access to files and information

Only the therapist who is treating you will have access to your file. If you agree to have massage treatment with another therapist at our clinic, then that RMT will have access to your health records. If you consent to a referral to another healthcare practitioner, then basic information will be forwarded to that practitioner. If information is required by any third party, such as an insurance company, lawyer or other health care provider, your written consent will be required before any information or documents are released. If you wish to have us consult with another of your health providers, we will ask for your signed consent.

Client access to files

Clients have the right to see and read their files. A written request must be received 3 business days in advance. The privacy officer will assist you to understand the information in the file. Clients have a right to request changes to the personal information in their file. In any case where the privacy officer and the client cannot agree on an amendment to the information, such disagreements may be taken to the Information and Privacy Commissioner who may review the situation. We will request reasonable payment for any photocopies, consultation or summary of client files. We will provide you with an estimate of the total cost in advance of processing your request.


We will use a method of communication agreed to in advance with each client. This may include telephone, voice mail messages or email.

Information Automatically Collected

Information collected via this website is limited to what I need to provide you with the best possible service available anywhere. It will not be sold, or rented to any individual, group, corporation or agency. Release of your information occurs only when I have your consent; or when it is required to deliver a requested service to you; or where I am required or permitted to do so by law.

Email Address and Contact Information

When you send me e-mail or when you request an appointment with me, I acquire your email address. I use your email address to acknowledge your appointment request and/or reply to your questions, and I may store your communication and my reply in order to provide you with a high level of client support.


If you have a concern about the professionalism or competence of my services I would ask you to discuss those concerns with me.